These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.
Q: Is there a deadline for checkout times?
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: Are vacation rentals timeshares?
No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No mandatory sales pitches.
Q: How do I purchase a Travel Insurance Plan?
You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.
Q: Can we bring a trailer or camper to the property?
Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.
Q: Can we have a campfire at the property?
If specifically noted on your guest instructions, campfires may be allow but only in existing fire-rings and only in cooler months when there is no pollution advisory in effect.
Telephone our office before proceeding. Use only provided or purchased firewood. Keep fires no higher than 24 inches and have a water source nearby before starting. Fires must be extinguished no later than 10PM.
In addition,. Campfires are never allowed in summer due to concerns about forest fires, range fires or house fires.
Q: Why should I purchase travel insurance for my vacation?
You've saved, you've waited, and now you're all set to go on vacation. Preparing for your trip includes covering yourself for unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, baggage delays, as well as gain access to a wide range of traveler's assistance services.
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